At JDM California, customer satisfaction is our top priority. We strive to ensure that every product meets your expectations. This Return & Refund Policy applies to all transactions with us.
1. General Terms
Restocking Fee
- A restocking fee of up to 35% may apply to all eligible returned items.
Return Period
- Returns are accepted within 30 days of the original purchase date, provided all return conditions are met.
Non-Returnable Items
- Performance engines are sold as-is and are not eligible for return, exchange, or refund unless covered under warranty.
- Parts are sold as-is and cannot be returned, exchanged, or refunded.
Non-Transferable
- All warranties and refunds apply only to the original purchaser and will be issued via the original payment method.
2. Return Conditions
- Item must be in original condition, unused, and uninstalled
- All original packaging and components must be included
- No signs of modification, disassembly, or tampering
- Proof of purchase is required
3. Shipping & Associated Costs
Shipping Costs
- All shipping costs (original and return) are the responsibility of the customer
- Shipping fees are non-refundable
Damages During Shipping
- JDM California is not responsible for damage once items are shipped
- Responsibility transfers to the carrier after dispatch
Other Expenses
- We are not responsible for labor, installation, or related costs
4. Refunds
Refund Eligibility
- Refunds are issued only after inspection and approval
- Items that do not meet return conditions are not eligible
- As-is items remain non-refundable
Refund Processing
- Approved refunds are processed within 7–10 business days
- Restocking fees and shipping costs will be deducted
5. Returns Process
Contact Us
- Notify us within the 30-day return period
- Phone: +1 (909) 818-1400
- Email: sales@jdmcalifornia.store
Inspection & Decision
- All returned items will be inspected upon arrival
- You will be notified of approval or rejection
6. Policy on Resold Products
- We do not provide support or warranty for items purchased from third parties
- Products bought from resellers or unauthorized platforms are not eligible for support
- Always purchase directly from JDM California for full coverage
7. Warranty Disclaimer
- By purchasing from us, you agree to this policy
8. Contact Information
Store Name: JDM California
Address: 1590 S Milliken Ave, Suite H, Ontario, CA 91761
Phone: +1 (909) 818-1400
Email: sales@jdmcalifornia.store
We appreciate your business and look forward to serving you.